Refunds and Returns Policy

 

Overview

 

We will gladly exchange your product on the following conditions:

  • You have your original proof of purchase (till slip, tax invoice)
  • It is within our 14 day exchange period from the date of purchase
  • The product/s is in its original packaging and is in the same condition as when it was purchased.
  • The product is not custom manufactured for you example aluminium windows and doors etc. since we make aluminium windows and doors to customer request on order , we will unfortunately not be able to refund or exchange them.

10% service fee could be levied at our discretion

Unfortunately, we will not be able to return the following:

  • Any item which was cut to measure or customized as per your request.
  • Any special item or non-listed item ordered as per your request
  • Paint tinted/mixed to your requirement/color
  • Powertools and Machinery (subject to manufacturers T’s &C’s)
  • Items that are misused purposely damaged not intended for the application it was purchased.

Defective products returned will be replaced, refunded, or repaired upon evaluation from ourselves, as well as the manufacturer/supplier, provided it is within 6 months from the date of purchase.

Subject to manufacturer T’s & C’s

Geysers and Hot Water Cylinders

Flagship Paint Products with guarantees

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 083 793 5800 or email info@mrtrader.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

 

Shipping returns

 

To return your product, you should return your product to: 257 Belgravia Road, belthorn Estate, Athlone, Cape Town, 7764 or If purchased in Somerset West please return to the same branch the goods where purchased.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at info@mrtrade.co.za for questions related to refunds and returns.

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